Support Policy

Support / Delivery /Return Policy

      • Refund policy

        Our policy is valid for a period of 14 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason

        you can return the product for a refund. If the period of 14 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.

        Refund requirements

        The following criteria must be met to qualify for a refund:

        • Product is not as described
        • Product must be unopened
        • Product must be in original packaging
        • Product must be unused
        • Product must not be damaged

        In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve

        the right not to issue a refund.

        Proof of purchase

        To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned

        proof of purchase, we will not issue a refund but will provide you with a store credit instead.

        Sale and clearance items

        Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.

        Shipping items

        In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA).

        Returns will not be accepted without a valid Return Merchandise Authorization.

        Visit any of our retail locations to return your items purchased through our online store. Our staff member will process your return or

        exchange for you.

        You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit.

        If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

        Non-returnable Items:

        • From our online / offline store any type of Digital asset Cards such as beIN Products, iTunes, Google Play etc.
        • Consumable items such as batteries.
        • Chargers and similar products such as Microphones etc.
        • Items that are missing accessories such as remote controls, damaged & abused, cords & cables
        • Opened computer software & video games.



        We Deliver your favorite electronic and satellite products directly from the Diwas Online store to your home in Kuwait, delivery is free for orders of 20 KD and above. Orders less than 20 KD are subject to a 2 KD delivery charge.

         The Delivery orders time will be from 24 to 72 hours according the product and brands other depends on the delivery times of the Agencies


        We will delivery orders subject to a 3 KD to 5 KD charge will applicable as mentioned below flowing areas

        ( Al Khiran,  Al Julaia'a ,  Al Wafrah,  Mina Shuaiba, Mina Abdallah, Ali Sabah Al Salem, Zour, Sabah Al Ahmad,  Al Nuwaiseeb,  Um Al Hayman,  Abdaly,  Kabd, Salmi,  Bneider, Magwa )

        Contacting us

        We are open and ready to serve you! and reply to your valuable queries everyday including holidays from 9 am to 10 pm. Here is how you can contact us: We are open and ready to serve you!

        • Address :
        • STAR ALFA CO.Electrical & Electronic Appliances,
        • Beirut Street,
        • Hawally
        • Kuwait  
        • Phone: 22611073
        • Email: [email protected]
        • WhatsApp : +96594448497

                                     *This document was last updated on August 8, 2021